Arbutus Professional Services
At Arbutus Software we believe a strong level of service is just as important as the capabilities we provide with our technology.
Arbutus is dedicated to the success of its customers and provides an array of services to help you successfully deploy and maintain Arbutus products and business solutions. Our clients have access to a world class group of technical support, training and consulting professionals who are ready to ensure that you effectively utilize all the technical power and business advantages that comes from Arbutus products.
The Arbutus technical support team is committed to helping you maximize your use of the Arbutus products. We deliver on this commitment by providing:
- Fast response times
- Experienced, well trained technical support staff
- Guidance on Best Practises when using Arbutus technology
- New version upgrades
Your first year of Arbutus technical support is included for no additional cost when you acquire any Arbutus product.
Arbutus has a network of authorized trainers who are able to provide a comprehensive set of training options.
End User Training
Training from introductory to advanced is available as organizations progress from their initial introduction to Arbutus to making greater utilization of the product’s capabilities.
Administrator Training
- Defining all types of data
- Setting up data access and analysis for end users
- Setting up and controlling group usage
- Implementation and data access issues on servers
Working side by side with our clients, Arbutus consultants provide years of experience and strong technical expertise with both the Arbutus technology as well as mainframe data. This allows your projects or implementations to progress smoothly while also allowing important knowledge transfer to take place with your key personnel. When our consultants become involved, your project timelines become our project timelines in ensuring an on-time and successful implementation of Arbutus technology.
